Order History

Description

This section outlines the procedures for viewing and managing order history, including filtering orders and canceling orders.

View Order History

1. Access Order History

• Log in to the C-Portal.

2. Navigate to the Order History section.

• Navigate to Order History from Menu Or
• Navigate to Order History from Dashboard

• A list of orders will be displayed, including order ID, status, collection day, total items, and payment status.

2. View Order Details

• Click expand/collapse button to view more order information
• Click the "i" button next to an order to view the Order History Details

3. Order History Details

• The Order History Details page will be displayed, showing itemized information
• BCRS-flagged items are labeled.

Cancel Orders

1. Cancel Order Before Cut-Off Time

• On the order details page, click the "Cancel Order" button.

2. A confirmation dialog will appear.

• Confirm the cancellation by clicking "Cancel."
• A confirmation message will indicate that the order has been canceled successfully.

3. Attempt to Cancel Order After Cut-Off Time

• If the order is past the cut-off time, the "Cancel Order" button will be hidden.
• The user will not be able to cancel the order.

Filter Orders

1. Access to Filter setting

• Click the filter button on the Order History page.

2. Select Filter Criteria

• Select Account/ Sub-Account
• Select Order Type (Pre-Order, Instant Order)
• Select a status filter (e.g., Created, Preparing,Completed, Pending, etc.).
• Select By Order Date
• Select By Collection Date *Note: Criteria can be single selected or multiple selected

3. Apply filter

• Click "Apply Filter."
• The order list will update to show orders according to the filter crieria.

Conclusion

The Order History section provides a clear guide for viewing and managing past orders, including filtering and canceling orders. These steps enable users to track their orders and make necessary adjustments within the allowed time frame.