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Order History

Description

This section outlines role-based order history behavior in Family Concept, including Buyer and Consumer visibility.

View Order History

  1. Access Order History
  • Log in to the C-Portal.
  • Navigate to Order History from Menu.

  1. Navigate to the Order History section.
  • A list of orders is displayed with role-based visibility:
    • Parent can view meal records for all family members.
    • Member can view meal records intended for self only.

  1. View Order Details
  • Click expand/collapse button to view more order information
  • Click the "i" button next to an order to view the Order History Details

  1. Order History Details
  • The Order History Details page will be displayed, showing itemized information
  • BCRS-flagged items are labeled.
  • Buyer (who paid) and Consumer (who receives meal) are displayed on each order detail.

Cancel Orders

  1. Cancel Order Before Cut-Off Time
  • On the order details page, click the "Cancel Order" button.

  1. A confirmation dialog will appear.
  • Confirm the cancellation by clicking "Cancel."
  • A confirmation message will indicate that the order has been canceled successfully.

  1. Attempt to Cancel Order After Cut-Off Time
  • If the order is past the cut-off time, the "Cancel Order" button will be hidden.
  • The user will not be able to cancel the order.

  1. Exception handling (Data sync issue only)

After Data sync process, there will be a case that the Family Code is removed from an user. The below exceptional cases will occur when user cancel the previous pre-order before data sync.

Pay with Deposit Wallet:

  • Refund will be transferred back to the original Family Wallet.
  • If the original wallet is inactive Deposit Wallet, the user need to contact the school's catering operator support team to handle.

  • Cancellation with No Wallet:
    • Refund will not be proceed.
    • The user need to contact the school's catering operator support team to receive the refund.

Pay with Stripe:

  • Refund will be transferred back to the current Family Wallet.

  • If only Inactive Deposit Wallet Remaining:

    • Refund will be transferred back to the Inactive Deposit Wallet.
    • The user need to contact the school's catering operator support team for a solution.

    -


  • Cancellation with No Wallet:
    • Refund will not be proceed.
    • The user need to contact the school's catering operator support team to receive the refund.

Filter Orders

  1. Access to Filter setting
  • Click the filter button on the Order History page.

  1. Select Filter Criteria
  • Select Account/ Sub-Account
  • Select Order Type (Pre-Order, Instant Order)
  • Select a status filter (e.g., Created, Preparing,Completed, Pending, etc.).
  • Select By Order Date
  • Select By Collection Date

Note: Criteria can be single selected or multiple selected


  1. Apply filter
  • Click "Apply Filter."
  • The order list will update to show orders according to the filter crieria.

Conclusion

The Order History section provides role-based meal visibility, clear Buyer and Consumer identification, and standard cancellation tracking in Family Concept.